FAQ

Curious about Charismo?

Let’s break it down.

How do I use Charismo products?

We offer three simple protocols designed for different needs:

  • Active Shedding Support – For visible shedding from stress, seasonal changes, or postpartum shifts. Apply twice daily for at least 30 days.
  • Hair Regeneration – For fuller, denser-looking hair. Apply once each evening for 120 days.
  • Maintenance – For long-term scalp health and prevention. Use a few times per week to maintain balance and resilience.
Which protocol is right for me?

Choose Active Shedding if you’re experiencing noticeable loss.

Choose Regeneration if you want to rebuild visible density.

Choose Maintenance if you want to keep your hair strong and balanced over time.

When will I see results?

Many people notice less shedding and a calmer scalp within the first 30 days. Fuller density and new visible strands typically appear after 3–6 months. Timelines vary, and results often build gradually with consistent use.

Do I need to use Charismo products forever?

No. Many start with an intensive protocol, then move to a lighter maintenance routine to preserve results.

Who can use Charismo products?

Our formulas are suitable for both men and women of all hair types.

Not recommended for: children under 3, those in the third trimester of pregnancy, individuals undergoing chemotherapy, those with frequent epileptic seizures, or with active skin/connective tissue flare-ups (e.g., lupus, scleroderma).

Are Charismo formulas safe and natural?

Yes. Every formula is hormone-free, cruelty-free, sustainably sourced, and EU-compliant. No rebound effect. No harsh chemicals.

What is Charismo’s story?

Charismo was born in Europe with a simple mission: to raise the standard in natural hair care. Our founders partnered with leading scientists and trichology experts to create patented, bioactive formulas that actually deliver. Today, every Charismo product is produced in Dallas, Texas, cruelty-free, sustainably sourced, and trusted by professionals and customers around the world.

Why Charismo?

Unlike typical treatments, Charismo combines elegance with science. Our patented formulas are low-maintenance, budget-friendly, and designed as a twice-a-year program with lasting results. No gimmicks, just a refined ritual that works.

Can Charismo products be used with other hair products or treatments?

Yes. Charismo can be used alongside other hair products and treatments. For the best results, we recommend pairing it with other Charismo products as part of your daily routine.

Are Charismo products safe to use long-term?

Yes. Our all-natural formulas are designed to be safe for long-term use.

Can I use Charismo products if I’m on medication or have a medical condition?

Please review the safety guidelines listed above. If you have a medical condition or take medication, we recommend consulting your healthcare provider before using Charismo's products.

Can pregnant or breastfeeding women use Charismo products?

No. Charismo is not recommended during pregnancy or breastfeeding.

Does Charismo test on animals?

Never. Charismo is 100% cruelty-free.

Where are Charismo products manufactured?

Every Charismo product is manufactured, packaged, and shipped from Dallas, Texas.

Do Charismo products work for all hair types and ethnicities?

Yes. Charismo is inclusive, unisex, and designed to work with all hair types, textures, and ethnicities.

How should I store Charismo products?

Store in a cool, dry place away from direct sunlight.

Are Charismo products unisex?

Yes. Charismo is a unisex brand. Our products are designed for both men and women.

What is your return policy?

You have 30 days from receiving your order to request a return. Items must be unused, in original packaging, with proof of purchase. Contact order@charismousa.com to begin your return. We’ll provide a label and instructions. Refunds are issued after inspection.

Do you ship internationally?

Yes. Charismo ships across North America, Europe, and the Middle East, including the USA, Canada, UK, EU member states, Mexico, and UAE.

How can I contact you?