DIVERSION is not a VICTIMLESS Offense!
WHAT IS DIVERSION
Diversion occurs when unauthorized distributors, retailers or individuals offer Charismo products for sale. These unauthorized sources are obtaining the products outside of the standard channels of quality, efficacy assurance, and strict standards set by Charismo USA and upheld by authorized distributors.
HOW DO I ENSURE I AM PURCHASING AUTHENTIC CHARISMO PRODUCT?
Charismo products are exclusively available via our official website CharismoUSA.com and through licensed and authorized physicians and industry professionals.
UNAUTHORIZED DIVERTERS
Ebay.com
Overstock.com
Strawberrynet.com
Walmart.com
WHY IS DIVERSION DANGEROUS
Diverted Charismo products may have been tampered with by opening, emptying, and refilling to change product content. Divertors are also known to create duplicate packaging filled with counterfeit formulas and inferior product that may be unsafe or harmful as well as contaminated or expired. Diverted products can also be sold using fake expiration dates. Any of these potential cases may result in serious allergies, rashes, breakouts, and even dangerous scalp and skin reactions or other skin conditions.
Furthermore, diversion directly affects our valued customers, as well as our verified distributors and resellers who trust and rely on the efficacy, safety, and performance of the Charismo brand and its products. Charismo USA assumes no product guarantee, liability, or responsibility for products purchased through unauthorized sources.
We strongly recommend that you purchase Charismo products from our website or our authorized distributors and resellers.
We offer three simple protocols designed for different needs:
- Active Shedding Support – For visible shedding from stress, seasonal changes, or postpartum shifts. Apply twice daily for at least 30 days.
- Hair Regeneration – For fuller, denser-looking hair. Apply once each evening for 120 days.
- Maintenance – For long-term scalp health and prevention. Use a few times per week to maintain balance and resilience.
Choose Active Shedding if you’re experiencing noticeable loss.
Choose Regeneration if you want to rebuild visible density.
Choose Maintenance if you want to keep your hair strong and balanced over time.
Many people notice less shedding and a calmer scalp within the first 30 days. Fuller density and new visible strands typically appear after 3–6 months. Timelines vary, and results often build gradually with consistent use.
No. Many start with an intensive protocol, then move to a lighter maintenance routine to preserve results.
Our formulas are suitable for both men and women of all hair types.
Not recommended for: children under 3, those in the third trimester of pregnancy, individuals undergoing chemotherapy, those with frequent epileptic seizures, or with active skin/connective tissue flare-ups (e.g., lupus, scleroderma).
Yes. Every formula is hormone-free, cruelty-free, sustainably sourced, and EU-compliant. No rebound effect. No harsh chemicals.
Charismo was born in Europe with a simple mission: to raise the standard in natural hair care. Our founders partnered with leading scientists and trichology experts to create patented, bioactive formulas that actually deliver. Today, every Charismo product is produced in Dallas, Texas, cruelty-free, sustainably sourced, and trusted by professionals and customers around the world.
Unlike typical treatments, Charismo combines elegance with science. Our patented formulas are low-maintenance, budget-friendly, and designed as a twice-a-year program with lasting results. No gimmicks, just a refined ritual that works.
Yes. Charismo can be used alongside other hair products and treatments. For the best results, we recommend pairing it with other Charismo products as part of your daily routine.
Yes. Our natural formulations are designed to be safe for long-term use.
Please review the safety guidelines listed above. If you have a medical condition or take medication, we recommend consulting your healthcare provider before using DEKOHAIR.
No. DEKOHAIR is not recommended during pregnancy or breastfeeding.
Never. Charismo is 100% cruelty-free.
Every Charismo product is manufactured, packaged, and shipped from Dallas, Texas.
Yes. Charismo is inclusive, unisex, and designed to work with all hair types, textures, and ethnicities.
Store in a cool, dry place away from direct sunlight.
Yes. Charismo is a unisex brand. Our products are designed for both men and women.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns are valid on your first order and full-price, single items only. Bundled sets, discounted items, and items from any subsequent order are final sale and cannot be returned.
To start a return, you can contact us at order@charismousa.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Refunds are issued after inspection.
You can always contact us for any return question at order@charismousa.com.
Yes. Charismo ships across North America, Europe, and the Middle East, including the USA, Canada, UK, EU member states, Mexico, and UAE.
Orders: order@charismousa.com
Alternatively, see our "Contact Us" form at the page footer.