Shipping policy
SHIPPING POLICY
Domestic Shipping (United States)
We offer shipping throughout the United States from our fulfillment centers. Shipping costs are calculated at checkout based on your location, selected shipping method, and order weight.
Shipping Methods:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
International Shipping
We ship to select international markets. International shipping times vary by destination and typically range from 7-21 business days. Customs duties, taxes, and fees may apply and are the responsibility of the recipient unless otherwise stated at checkout.
Order Processing
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email with tracking information once your order ships.
Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
Free shipping may be available on qualifying orders—check our current promotions at checkout.
Tracking Your Order
Once your order ships, you'll receive a shipping confirmation email with tracking information. You can monitor your package's progress through the carrier's website.
Delivery Issues
If your package is lost, damaged, or delayed beyond the estimated delivery window, please contact us at [your-email] with your order number, and we'll work to resolve the issue promptly.
Address Accuracy
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Questions?
For shipping inquiries, please contact us at order@charismousa.com